The Gilded Fern
The Gilded Fern specialises in high quality eco-friendly, made-to-order wedding favours. All of our products are recycled and/or recyclable, biodegradable, vegan and cruelty-free - wherever possible, they are organic and locally-produced, too!
When planning a wedding, there are many compromises to be made - with our range of favours for your guests, we believe that at least you will not have to sacrifice quality or style, and your thoughtful gesture will not be at the expense of the environment, either! Our product ranges ensure that there's something for everyone; each one has been proudly designed or chosen by us for their true eco-credentials, adding a touch of luxury to your eco-conscious boho, festival or rustic wedding theme. We have maintained a co-ordinating colour palette and packaging style throughout, so you can mix up your favour types to best suit your guests, without compromising the visual appeal of your reception tables.
The Consumer Protection (Distance Selling) Regulations 2000 gives consumers the right to cancel an order within a 7 day cooling-off period from the point of order. However, this cancellation right does not apply in the case of any products made to your specification or clearly personalised; perishable goods, such as food, drink; and any items which for the sake of hygiene and public health we could not accept back when they have been opened or used. To cancel any other kind of order, please do so via email to email@example.com within the specified 7 day period.
As our items may be personalised, are mostly perishable, and are all made to order, it is with regret that we are unable to offer any refunds or exchanges on such items. Instead, we provide very detailed and accurate photographs of our products and offer a sample service, so you can satisfy yourself with the quality, as well as the flavour and/or fragrance of each product type. All samples are non-refundable.
To return other kinds of goods, which are made by ourselves, please first email us at firstname.lastname@example.org. Postage is non-refundable. In the case of items sent under the terms of "free postage" this will no longer be free and will be charged at cost. You are responsible for your own shipping costs to send products back. You should make sure you use a carriage service that is insured and can prove we have taken delivery. If the returned items been damaged, used or are not returned in their original packaging, we reserve the right to withhold a percentage of the refund value. All items must be returned to us before a refund or replacement can be issued.
If you believe a product to be faulty or significantly mis-described, please email email@example.com to discuss the matter further. As a consumer, you will always have legal rights in relation to products that are faulty or not as described.
All items will leave us in perfect condition. Goods that have been damaged in transit must be brought to the attention of the courier company. We will be happy to assist with whatever they need from us to verify your claim, however, we cannot be held directly liable for any damage occuring whilst the products are in transit. This is a matter to address with the courier company, although we will happily do whatever we can to make sure you receive replacement products once repaid for while your claim is being processed by the courier.
LIMIT OF RESPONSIBILIT
We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations, or those of our suppliers, under a Contract that is caused by an Event Outside Our Control, i.e. that which lies beyond our reasonable control, including (but not limited to) industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire; explosion; storm; flood; earthquake; subsidence; epidemic or other natural disaster; failure of public or private telecommunications networks; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and will keep you informed on the progress of your order. Our obligations will be reinstated once the Event Outside Our Control is over.
We have carefully vetted the quality of all products provided by our suppliers and each one has provided us with documented proof of hygiene standards, product safety and compliance with all relevant legislation, however, ultimate legal responsibility for all such products lies with the supplier directly.
We reserve the right to periodically revise these Terms & Conditions without written forewarning - thank you for your understanding!